I had suspected a coolant leak in my car and called to see if I could set up an appointment for an inspection. I was able to bring my car in just a few hours. Unfortunately, the coolant leak couldn’t be fixed due to my car being a vw but they refilled the coolant for me free of charge. I spoke with Ken throughout the process who was very friendly, knowledgeable and professional. He explained everything very thoroughly and even referenced some other places I could take my car to. I would highly recommend this location to anyone looking for someone they can trust has their best interest.
I bought some headlights from Advance Auto Parts and the cashier recommended I go next door to Car X to have them installed. Ken, the manager installed them for me for free. But he also noticed that the wiring hub inside one of my headlights was bad so I returned the next day to have it replaced along with a new set of headlights. I definitely appreciate the service that Ken has provided me. He gave me a great deal and his service was excellent. He’s very friendly, personable, and professional.
Today was my first time using Car X - it was a great experience!! Ken, I am assuming he was the manager, took care of me with much ease and was very friendly and professional. One of the technicians came in, and we discussed the work that was going to be done - again, very professional. I will definitely be going back to Car X!!! Julie
Thank you very much Ken and team for getting our rear wheel bearing replaced! We walked in on a Saturday morning and you worked us in and allowed us to return home out of state with a smooth running vehicle! Very happy with repair and price!Ken was taking care of many customers and remained professional and always had a smile.
I would like to give a shout out to Ken for getting me in for an oil change appointment ASAP! It’s hard to get into many place that quick and I would have been waiting for weeks. Also the wait time was super fast. My questions were answered very professionally! And the bill was a lot cheaper than other place I have been. Thank you Ken for all your help today! Would definitely recommend to others!
I was a new customer at this location and brought my car in to get it checked out for a weird noise the motor was making (never a good sign). I was seen quickly once I arrived and they took a look at my car right away. The gentleman who helped me out, Ken, was so friendly and gave me a great rundown of what was going on with my vehicle as well as what I should keep an eye out for and next steps. He even provided me a complimentary oil change to address the motor issue! I cannot thank him enough for being so kind. 🙂 Despite the fact that I've only visited them once, I absolutely recommend this place. I really appreciated the service I received here and will definitely be back next time I need a tune-up. Thank you again to Ken & everyone else who helped me out!! Cheers!!
Great guys! They had my tire checked and fixed a flat at no charge when I was in a hurry. I really appreciate their service.
The staff is super friendly and helpful. Their rates are fair. They have always finished their work quickly but still with an amazing care.
Very reasonable people at work. They diagnosed my vehicle for an engine check light and didn't charge me even a dime after they understood they cant solve they issue. They recommended to go to the dealer instead.
I have been coming here just recently, & I am very happy with their customer service & knowledge. They are always trying to get me the best deal possible.Skype Bell & Tim Riddle are great to deal with.
Tim the store manager is excellent to work with - It got to the point I specifically asked for him any time I called up the shop. I had an instance where my hood latch would no longer pop the hood right after they replaced my AC compressor and worn out lower control arms (around $2K worth of work) and I was sure they had accidentally knocked the cable loose during that job as it wasn't like that before. (Their fault, right?) I called up and asked them to re-connect it. They got the hood open, and low and behold the cable was still connected at both ends - just stretched/worn since it was old (2005 CR-V), and had finally given out when they were working around in the hood. I ended up being wrong - it wasn't their fault at all, and the cable just needed to be replaced. When I told Tim what I thought had happened and admitted I was mistaken, he offered, then insisted - to replace the hood latch cable at no charge (even though it wasn't his guys' fault). He held good on his promise and replaced the cable without charging me a dime, even for labor - an act of good faith. Because they were so square with me, I ended up having them do $1,100 more work that I'd been putting off for a while and had the money saved up - I wouldn't choose any other shop at this point. It's a shame I'm moving for work and will have to find another mechanic.The one problem with this place is sometimes they're swamped and won't get to your car that day - if it's your only transportation and you need it back the same day, you need to be very clear with them about your situation. I walked around for an hour and a half one day and came back 5 minutes before close and they had the door locked to close up shop and hadn't even gotten to my car, so I had to take my car and come back another day and almost got my car locked in the shop overnight. They had just been swamped with other customers and had forgotten about me - but there's a good reason they're as busy as they are.All things considered, I wouldn't take my car anywhere else for anything I can't do myself.Thanks Tim.
Fantastic service! Got a flat and called about bringing it in for them to take a look. They did so immediately, turned out I needed a new tire. They had it in stock, and put it on within 20 minutes. I was very impressed. Highly recommend!
My day started out with my tire having 9# of air in it. Pulled into car x and had never been here before. They were the kindest. He aired up my tire and then saw there was a screw in it. So he then took off my tire and put on spare tire. He fixed it while I was at work. I came back later and they changed out my spare tire and put on my other tire. They were great to work with! I will definitely go back! I highly recommend them! 😀
Skyler, Tim, and Josh always help me get what is needed figured out. They go above and beyond. I am lucky to have the history here to know this establishment well, I have had so much done, between two cars over years and know the deal is here and the care is given and the hospitality is beyond any other place I have ever gone. Allen has always been helpful and always willing to get me in even at the last minute and always helps assess what needs done and get it done promptly and efficiently.Thanks for everything guys!!
Friendly helpful up front quick and efficient service use them every time for every vehicle I own. Highly recommend.
The place was amazing. The guy (Chris I think) working front desk was very informative and helpful. Everyone was friendly and I loved the service there! Would highly recommend.
Very courteous and polite. Got the job done while waited, less than half an hour. They checked everything out, and performed an inspection of the ca parts and rotated the tires, all included with the oil change! I will be back
Honest and upfront pricing. Came in for brake work that the dealer recommended. Turns out brakes were still good and they didn't charge me anything. This is why I continue to be a loyal customer!
OMG! Had a plastic part come loose underneath our engine, late on a Saturday afternoon. Literally called them 30 minutes before they closed. Called and explained our situation and Chris said "if you can get here within 20 minutes, we'll look at it." We arrived 9 minutes later, they reattached the part in about 14 minutes.Now that late in the day many places, especially as short staffed as many are right now, would have told us "Too late, about ready to close, sorry". Not Chris and his team. We had never been to Car-X before but he still accomodated us as the last minute. So appreciative! Thanks!
Thanks to Allan and his team I need a tire fixed....Allan was great he didn't want me to get stranded on the side of the road so he fit me in.. He and his team are busy...I wanted to give a Great big Thank you to you guys... Allan reminded me of my son Terry that moved away.... Thanks Allan.... Kathey W
This place is amazing and very professional. They have taken great care of me every time I visit. They are corteous and communicate with customers each step of the way. They don't try to take advantage of you and even give you coupons for services. Will definitely keep coming and refer my friends and family to this place!
Allen was very professional and worked on my vehicle in a timely manner. The cost was reasonable and affordable. Even short staffed like all places they come together to get the job done. A big thank you to all the staff at Car-X you’ve won my family’s and I business. A+ all the way. Thank you again James P
Top notch customer service time after time! Professional and trustworthy, if you want things done right the first time with a smile at a great price, this is the place. If you forget your coupon, no problem, they will take care of you, wonderful people who take pride in their work. Awesome customer service is NOT a thing of the past!
Had a nail In my tire. Called around and finally CAR X could help me. Dropped off tire and went to work. After work they put tire on and I was good to go.Great and quick service. I will definitely use them again.
Was able to make an appointment yesterday to get in today for a screw that had flattened my tire. Dropped it off this morning and car was ready to go an hr later. Such good service. Thank you so much! I will be back.
We called for a few quotes for an ac compressor on a potential vehicle we may be purchasing. My wife spoke to Gary who was polite and professional. He took his time answering our questions. Great customer service!
My low coolant light came on and I was not sure how to fill the coolant. A very nice gentleman at this shop recommended what to buy and filled my coolant at no charge. He didn’t hesitate to help me in a time of need. Thank you very much for going the extra mile!
Another great experience always very professional, nice and get things done quickly. Never feel pressured or talked into things I don't need. Thanks guys!
100% would recommend. The guys there were great. Came in as a walk off from the street, didn't care. They tried to helped me at no cost but ended up needing a tire. Didn't have any reservations with buying from the. I will definitely go back with any issues my car has.
Today I went to have my brake pads changed; come to find out my brakes were much worse and the cost smh! But the guys & Chris who not only fixed my vehicle were compassionate & genuine "for mechanic pro" it was great to have witnessed their honesty & integrity to other customers! Great service fellas Thanks!! Oh they honored a nice discount as well! I'll be back!!
I was in a little pinch on my lunch hour so I called and talked to Allen about my car. He told me to bring it in and he would get it looked at and taking care of. He had it in and out in a timely matter. I would highly recommend CarX . Allen and the staff are awesome! Thanks Allen you rock!
This place is absolutely the best. I've had a hard time finding a car place I trusted and felt like they weren't taking advantage of my lack of knowledge and I 100% trust them they are reliable and nice. Simply the best! Allen is the friendliest guy and is always willing to go the extra mile to help get you what you need. Go here, they're amazing
Was buying a car and had them check it out, car dealership wanted me to be back quick and they checked everything out and was very quick about it. Told me everything I needed to know and the customer service was great.
Chris and his crew were amazing!! I came in when they were super busy!! They fixed my tire, put it on, and replaced the spare in very little time!!! The were polite and professional. I will be returning to purchase tires!!
They where a little pricey but did an amazing job on my car and got working fast Chris who was working the front desk Really helped me out and explained everything to me he was amazing and very helpful would highly recommend
Alan and his team in Peoria are very professional and I am quite pleased with my new tires. They have a good after-sale program, i.e, tire maintenance that ensures added life to the tires. Timely oil changes also. Good job all around.
I come in here regularly for oil changes. They always get things done quickly and get them done well. I usually talk with Allen at the counter and he’s super friendly and helpful. They will take care of your car!
Awesome staff over at Car X and they are very good at what they do. Never a long wait and absolutely recommend them for any of your car needs! Allen and his staff are very friendly and do a great job getting your vehicle in and out.
Really impressed with the friendly, speedy, and efficient service here. I had a battery problem in the evening right before closing time, but the guys were able to schedule me in for the very next day. They were ready to work right when I arrived, and did the work quickly and correctly. So much better than other experiences with appointments at other places where you have to get pushed to a later time or wait around forever. I’ll be back here with any vehicles maintenance they could address.
Stopped in this morning to get my mother's tail light replaced. Alan was amazing! He had me in and out within 15 minutes and no charge. Thanks Alan for the great customer service!!
Great Shop! The mechanic (Chris) knew that I was concerned about one particular item and he came out of the shop to explain exactly what was happening. I appreciated that very much. I have been using these guys since I moved here (2014) from Cincinnati. No surprises and service with a smile.
Professional team. Shop floor is of decent size.This facility has a waiting room with WiFi so makes the wait less boring. Calling ahead and scheduling appointment makes things move faster.
