We had car trouble 4 hours from home and these guys worked us in on a very busy Friday and checked some things for us. They even took the time to speak on the phone to our mechanic back home to help him know where to start when we got back.Kind, professional, honest, and affordable. I donât know what else you would need in a mechanic shop than that. Thank you CarX!!
Walked in for a four tire estimate. Impressed with Mark and Sean as they were pleasant, professional. Answered my questions. Would have had my vehicle same day but weather had other plans. They kept my vehicle in the shop over night which was appreciated. Called when completed and price spot on with estimate. No surprises. Will definitely be using Car-X with any future services.
From management to office staff to the mechanics, all are willing to go the extra mile in explaining things thoroughly and being patient with answering questions for customers. A little extra customer service goes a long ways! This location has and will continue to have our business.
I was here for a company car but they were quick and did a great job. They correctly assessed the needs and didnât make up random stuff that I didnât need.
I had sudden car issues and was thankful to get in quickly for an appointment. My car ended up dying on me, so I had it towed to their location. Mark did an assessment, found out what was wrong, and had my car repaired and back to me in less than a day. Very appreciative, I will be a loyal customer going forward!
Could not recommend this place enough!! While out of town, I had an emergency with my tire 10 minutes before they closed and they were able to get me in me and put on a new tire. Best customer service I've ever experienced. Thanks again!
Engine light came on while here out of town for work. Stopped here and the service was fast, the wait area entertaining, clean, and comfortable. Service techs and staff very professional, honest, and ethical. They only cared about my safety driving back home. Wish I had one of these by me.
Thank you to Car-X (S. Ankeny Blvd) for the quick and professional service today when I needed front tires replaced. From Matt at the front who kept me up-to-date with real-time communication, to Mike and team who replaced the tires and completed the alignment. I appreciate the help very much as I could tell it was a very busy Iowa cold day with less than stellar road conditions. Thank You!
Had a great experience yesterday for my oil change!! They kept me updated on time and provided quick service once my filter came. The man at the front desk was absolutely amazing as well I extremely appreciated his nice gesture of paying for my oil change. Was totally unexpected and made my whole week. You guys are awesome!
Came in for only 2 tires, found the tires I asked for and gave me a price I couldn't say no too. Ordered 4 tires and great service as always. Highly recommend Car-X in Ankeny. Recent visit for a tire leak, no charge and great price for new rotors and pads. Under New Management. Stop in and see Car-X
On a previous visit Car-x replaced my battery and a battery terminal. Apparently the terminal part they replaced was defective and it caused my truck not to start several months later. I had it towed into the dealer where they replaced the battery terminal with a NOS part. When I came into Car-x for an oil change and tire rotation I made the service manager aware of the defective part they installed. He made it right by comping my service bill for that day and giving me coupons for three additional oil changes. This was all handled in a friendly and professional manner.
Polite, fast, and accommodating for the wait. I had asked for an alignment for high speed vibrations and they found the issue was a much cheaper tire balance. Money saved, and theyâve agreed to fix if Iâm not satisfied. Great first experience at CarX!
Amazing customer service and great communication from Chad today about an oil change, tire rotation, and alignment check on my car. Being a woman in an auto shop can sometimes feel intimidating because thereâs so many opportunities to get screwed over due to lack of information or general car know-how â when they didnât have the oil filter I needed, they let me know; when we rescheduled, they offered a sizable discount for my time; when I was late to the rescheduled appointment, they worked with me to make sure things could still get done.Thank you for making me feel like a valued customer and keeping the line of communication clear and open. I really appreciate the team at the Ankeny Car-X location and Iâll definitely be back for all of my future tire and auto shop needs.
Thereâs always a stigma around car repair shopsâ¦you go in for an oil change, and when you go to pay for it they tell you that you need about 600 other repairs (in an effort to rip you off). You know the stereotype. But thatâs not true here. Every time I have come in, the workers are unbelievably kind and friendlyâ¦like beyond what you would ever expect at a repair shop. Plus, theyâve never told me about unnecessary repairs, but instead giving me honest assessments of my car. I will definitely continue to come here in the future!
Always polite & professional. Go above & beyond with hospitality while waiting on vehicle maintenance. Never make me feel taken advantage of for being a young woman. 10/10 recommend.
I was going on vacation and needed to get in quick. The employees were sure to get me in and out fast!
Jeff and Steve were awesome!!!! The were very professional and prompt. They listened to what I had to say and were able to figure out what was wrong and gave me a very fair price to fix my truck. Thanks again I will be recommending you guys to my whole family.
Great employees, fast service! Comfortable lounge to relax in while you wait.
They are always professional and courtious. Great service everytime. Great staff! I will keep coming back for years to come.
They were ready to close and Arvin and Lindsey still welcomed me in for a last-minute oil change. Arvin was concerned I have the oil changed before I take a trip this weekend. He then went over the minor things they found, one of them being a headlight out - which I had forgotten all about. I asked if they did that kind of thing - for another time bkz I knew they were closed. Not only do they do that, they went ahead and did it for me right then. Bless their hearts!! Personal service from a chain business - what a great concept! :)Sara O
Went to shop with my Volvo s80 to find out about a leak in radiator and my Ford exp for an oil change. When Nick took the car back he said he would take us back when they find the source of leak. Unfortunately, the pressure blew the hose to radiator. (Which did have a leak). Nick showed us what happened and then priced out parts for a new radiator. I was upset at the fact I was having to buy one that day but Nick really worked with us and found the best part but didn't charge the high price and gave us an additional discount. Once that was taken care of he then had the Ford in shop doing an oil change. We were going out of town the next morning and unfortunately the trucks a/c wasn't working. I mentioned that to him and he said he would take a look at it. After a bit he came and told us the a/c had zero freon, he then went ahead and charged the AC for us and had it blowing cold at No charge. I was so happy that he went above and beyond to help us. Not all auto shops will do that!!! I live in Grimes but will definitely drive to Ankeny for all my auto needs!!!
Great to work with. I was a drive in and they got me right in and out. I'll be back for sure. Good atmosphere, kind people, very professional.
I am thoroughly impressed with this place! I had no choice but to come in here last minute due to my work schedule (5:30pm.) My front brakes were shot and needed to be replaced (along with the rotors.) Instead of turning me away, one of the technicians and one of the mechanics stayed to make sure that it was done!! Also, Lindsey was fantastic in explaining everything in a thorough manner. Very professional and very efficient!! I will definitely be back! Thanks, Car-X!
Great Services! Great customer service! Nick has outstanding customer service! I will continue to go here for my car needs. Thanks so much!
Showed up 20 minutes before close without an appointment and they where able to fix my valve stem before long road trip. Very helpful and polite staff. Would recommend.
