I needed new tires and a wheel alignment. Derek took the time to explain why it was important to replace all 4 rather than just the two with the most wear, and didn't seem to mind my questions. I was very happy with the quick service, and the price was reasonable.
I had a wonderful experience today with staff when I went in for a headlight issue. Staff was professional, service was quick and the experience was great!! Highly recommend stopping by!!
I was having trouble with my right front tire going low in these cold temps. I brought my car to them and the service was top notch and quick. Everyone was super nice and made sure I was updated throughout the process. I highly recommend this company for any of your maintenance needs! They are great!
I highly recommend Car-X Tire & Auto in Altoona. They fixed my tire on New Years Day and didn't even charge me! Very helpful and friendly service. Thanks!
We were driving through on our way to Nebraska and got a nail in our tire. Not only was the staff professional, they fit us in to their schedule and had the repair done in no time. Great service!!
The staff here were very professional and helpful. They are friendly and knowledgeable. They were able to help me with my issues and point me in the right direction. I would come here for my vehicle needs.
Had an issue with my 2021 Honda CRV, the protective plate came loose in the front was dragging on the ground. Called SMART Honda ( where I bought the vehicle) and they could not get me in till next week. Called CARX Altoona and got me in right away and fixed the problem in 15 minutes at no charge. I am sure Honda would have charged me for the repair. Thank you CARX!
I was traveling and needed my tires checked and also needed air in my tires. The owner and the young man who helped me were lovely. Great customer service and did not even charge me. I would definitely spend my money here and give them my business!
Eric!!!! He is the real MVP!!! I ran something over on the highway on Friday at 545 pm, I called car x and got Eric and was told to bring it on in!!!!! He had us in and out in 30 minutes!!!!!!! If I could give him ten stars I would!!! Eric you are the best!!!! He deserves a raise!!!
I have been using Car-X in Altoona for a few years now and I am really satisfied with them. They always work on getting me in on my schedule and I am confident in their services!
Once again I received excellent service at Car-X in Altoona. During an appointment to have a faulty tire pressure sensor replaced, I discussed a problem I was having with the touch screen in my car. I knew from a previous discussion that this was something that would have to be taken care of by my dealer, but Eric took the time to explain how software updates occurred and check the software version in the hopes that a software update would resolve the problem. Eric also offered to call a contact he had at the dealer to let them know what assistance I was going to need. Unfortunately I'm going to need to replace the entertainment center, but thanks to Eric I know what I need and can schedule my appointment when finances allow. I have taken the last 5 vehicles I owned to Car-X locations, and feel very comfortable that I will get honest and accurate information and service. I highly recommend this service center.
Chalk and cheese, that's the difference since management stepped up the game. They finished servicing the car when they said they would, called us as soon as it was ready, and checked before doing any extra work that came up as a result of the service inspection. They were friendly and professional. Happy to use them again in the future.
Our van started shaking as we we driving on interstate 80. Called Car-x and they were friendly, fast and accommodating. We were able to get our van fixed same day and head home the next day as planned. Would definitely recommend!
From out of town, had clunky noise after leaving a conference there in Altoona. Didn't know who to call or who to trust for car repair on a Saturday afternoon. Googled, called them, and they said to bring it right over and they would look at it. I did that , they got the part, and were able to make the repair. Very friendly, honest, and accommodating. Highly recommend!
Always up front with you about your repair. I've been taking my vehicles here for several years even though I live a couple cities over now.Managers are lively and if you decide to stick around and wait for your repair, will small talk if they have time and you want. There's free snacks and drinks while waiting as wellTechs are certified and know what they're doing. I feel great and in good hands when I bring my cars here.Free diagnostics and lookover as well.Sometimes hard to get ahold of on the phone but just be persistent and patient. I would always recommend making an appointment in advance so you know that you're getting in and having the time to get your repair done.
Nothing but respect for the professionalism Chad and Shawn (Sean?) Showed us when we took our car in for an appointment. We only have one vehicle so we had to stick around. They made sure we drove off with a car that was safe to do so and had a plan of action for the remaining issues later in the week. The 4 hours we were there the first time, we were never forgotten about. They were both open people and you could tell the entire atmosphere of the place was very positive. Even the mechanics seemed to be having a good time! We were treated with respect and I enjoyed the conversations they were willing to have with us in their little down time they had. They were very communicative with us when we dropped the car back off to them and were very willing to work with our schedule. They definitely have our business as long as they are both working there. Thank you to everyone at this location for being awesome!
The manager Chad and Keith the assistant manager got me in right away for a check on a sound I was hearing before my trip to Iowa City within the hour. I was impressed that they worked to get me in so quickly. While looking for the sound notice ball joints were bad and several other things that put me at risk on my travels. I was once again impressed by the professionalism and concern for my safety. The tech was Steve and he did an excellent job fixing my vehicle and put on a new set of tires on the same day. They took me to my home and picked me up while waiting for till my vehicle to be completed. Impressed I was and they definitely earned my trust and my ongoing business. Never have I felt that comfortable getting my vehicle repaired. Great job Keith, Chad and Steve!!!! Your service was greatly appreciated.
We've taken all our family vehicles to carx for several years now. They always treat us well and make sure we're able to get an appointment time that works for us. They've worked on many problems with our cars. They're great at diagnostics. They always give good work. They help offer ways to save money on our repairs both regular maintenance and unexpected problems. Great people, I highly recommend them for all auto care.
The employees are kind and respectful. They took the time to explain and show me issues with my current tires while recommending new tires. This recommdation led me to purchase new tires the same day. Many thanks to your team!
I have been coming to this location for about 3 years and theyâve always done an amazing job! They are always fair on pricing and get me out the door usually in the same day for major repairs. They also arenât out to nickel and dime you. Theyâre good honest people.
We've been going to Car-x for years and the guys there know you by name when you walk in. They greet you with a smile. Car-x is very dedicated to their customers and will fit them in when they can on short notice. They have always been dependable and they make sure their work is done right. Thanks Car-x for your great service!
Honest guy's, great prices. Always busy. Best advice is to make an appointment. Good service done right. Chad has an EPIC beard!
I called to schedule an oil change but they didn't have an available time. They let me leave my truck there for the day and they found time to get it done. I have one day off a week and had to get this done. I appreciate their hard work and will be back.
I scheduled both of my vehicles for an oil change and there was apparently there a miscommunication somewhere. They were ABSOLUTELY swamped and the manager said there's no way we'll be able to get them both done. However, he said let's see what we can do and they were able to fit them in and even take a look at a concern of mine on one of the vehicles. I recommended these guys to anyone looking for a hardworking and honest team. Thanks guys!
They take great care of customers and make sure to do it in a timely manner and if they canât do it let you know and give recommendations of where to go
Chad and all of the staff were extremely friendly and helpful. Very professional. They were on time and provided all the discounts they could. Highly recommended!
The manager is always friendly and helpful. They were able to get my car done quickly, even though they were very busy.
I can not say enough amazing things about this location. Everybody was so friendly and professional!! They saved me so much money by taking it there and were honest from the get go. I highly recommend taking your vehicle to them for the best service all around 100%
Knowledgeable and honest staff, clean and comfortable waiting area.Chad and the rest of the crew always take care of us.
Very professional and friendly staff.
I had some significant issues with my truck they were courteous and timely. Really appreciate the fact that they call before doing additional work. Jeff the manager at the altoona Iowa location is top notch
Our company vehicle broke down and they were able to squeeze us in and get us back on the road quickly! It was especially important as I work for a behavioral health agency and had clients with me. I only wish I lived closer so I could give them all of my business!
Short and sweet. I took my car thinking its been forever since my last coolant flush. Dustin and the mechanics there said there is no need for one, its too clean. Love the honestly. Most mechanics would just do the job and take the money. My next lube service will be at Car-x
By far the best experience I have had at automotive shop. This positive experience was driven by Amber. Amber did a fantastic job balancing incoming customers and those waiting in atmosphere that is fast paced and demanding. Her customer focused approached is incredible and is definitely an asset to this location.
Canât say enough good things about this place! When we called to see if they could get us in last minute (driving through Iowa on a road trip) Amber was so kind and generous. She got us in immediately and gave us a very good price for a spare tire and repairing a transmission leak. The whole staff was great, but Amber was exceptional. Thanks for making that bump in the road so enjoyable for us!
