Really good experience - had an appointment to get brakes worked on. The quoted amount was accurate and well-priced. Karlen at front desk was awesome and helpful. Had all the work done within the day.
Great service at a fair price. Got my oil filter housing replaced, quick easy and didnât break the bank.
My experience at Car-X was 15/10!! They were so quick to help me out, explained everything, and provided excellent service! Definitely will be returning for any future auto needs.
The customer service in this place is amazing. They did a good job to accommodate me short notice and resolved my problem quickly and at a reasonable cost. Karlen at the front desk is very friendly. He explained the repairs that were done to the car and talked through the options that I have going forward. If you are in Lafayette I definitely recommend giving them a chance.
Karlen is awesome! He always provides courteous, honest, and fast customer service! Highly recommend!
I called asking if they could rotate my tires (after another local place changed my oil and couldnât rotate the tires). Not only did Karlen squeeze me in the same day, but he also didnât charge me for the tire rotation. I have nothing but good things to say about the guys working there
Mark and manager, Karlen were both incredible! Great prices and amazing, personalized, above-and-beyond care to assure our satisfaction and quality work. We were taking my brother to Purdue for move in and had a flat car while un-loading. Went to Car-X and they got us right in, repaired two tires, and sent us on our way within an hour to continue with move in. My family was so thankful for their assistance and would recommend this place to ANYONE! Thanks again!
Reliable and trustworthy staff!!! Karlen and Chad helped fix my 99 solara. Karlen was transparent about everything and did his best to fix my car to where it needed to be, but also save me the most money he could. My car runs like it's brand new and I couldn't be happier. I recommend this place to anyone. Karlen is my favorite mechanic that I have ever worked with!!!
My car had low fuel efficiency and I also needed to change brake pads. I went to Car-X and they suggested a tuneup, changing spark plugs etc. I googled and came to know tuneup sometimes may be unnecessary. I again went to Car-X to talk to Kerleen and he discussed everything and assured me he will only change any part it is absolutely needed. After he changed the spark plugs, he showed me the old spark plugs, suggested me a YouTube video to know more about spark plugs. My car now works like a new. I will definitely go to them in future. Kerleen ( manager) is a nice and helpful person. Also I think Chad is a great mechanic who you can trust. Only issue I had with Car-X is that I had to leave the car for whole days. They alwys seem super busy.
I had to have the starter replaced on my 2005 Pontiac and Karlin was incredibly kind and helpful! Wonderful service, they kept me up to date on my car while it was in, and answered any questions I had! Definitely my new go-to mechanic, I took my car to a place in Lafayette last year (starts with a B) and they refused to work on my car because it was âtoo old,â so it was refreshing to go to a place with such wonderful service!
The crew here is awesome. I git new tires and an oil change in no time flat. The guys were very personable and helpful. I will use them again
I was so dissatisfied with another car repair place, I had my car towed to CarX. Carlin was wonderful! He gave me an estimate and said it would be completed by end of next day. Despite deciding the car needed some unforeseen parts, he kept to his promised price and completed the work on time. I would not hesitate to give them a great recommendation and would definitely use them again.
Great shop. They worked quickly, got me car back on the road wicked fast, and offered great customer service. Very fair price as well!
I have been a customer at this place for at least 15 years. They are super reliable and trustworthy. They recommend what I really need to fix. They always try to offer options with different price ranges for me to choose most suitable for my situation. I especially like their manager Keegan Speed. He is a somewhat quiet guy, but he is honest and genuine. He is very knowledgeable about his job and willing to work extra hours to get things done in time for his customers. I strongly recommend him and his crew for any auto jobs.
Karlen was extremely helpful. We are from out of town and had to stop here, they were very kind,fast and helpful. Awesome experience. Thank you!!!
Checked my brakes for free, and didnât try to scam me into buying something I didnât need. Very honest service. Would highly recommend.
Front desk is very helpful and will fit you in if at all possible. Great at his job and about his business while still being a good chat while you wait for your car. No complaints about the mechanics either, very timely location!
We were here on an urgent visit to get the tires/brakes repaired when our car started showing problems right before a long distance drive to a different state. Karlen (the assistant manager) gladly took us in without an appointment and Eddie (the technician) sorted out the issue, even though it was nearing holiday times (new years' 2021) and they were clearly very busy. We appreciated their commitment to customers and helping us out in our times of need, especially when other auto repair shops nearby refused to provide service on such short notice. Karlen was also a great person to chat to, while we were waiting for the car to get fixed.
They changed my cars alternator and alternator belt. Great mechanic overall. Good price, good quality and very professional. Student friendly Ask for your discount:)
Outstanding experiences here. Detailed customer service, persistence to find affordable solutions, pristine communication.
We were at Purdue for parents weekend with the whole family visiting our son and our car became undrivable. When we just barely got it to the shop, the mechanic was not sure he was going to be able to fix it, but told us he would stay past closing to try to get it done for us. He was able to diagnose and order the part which was delivered within an hour. He then fixed it! We were even able to go to the game and enjoy our Saturday as planned and picked it up after the game. We were so worried that we were not going to make it home on Sunday. He was just such a great person and I would totally recommend this business!!!
Great service from Kegan and his team! We brought in our 2015 Equinox on Tuesday morning without an appointment to have the battery replaced. He was able to squeeze us in within the same day and also alerted us to a possible brake light issue on our other vehicle. (2007 HHR) Since we already needed a headlight on the HHR, we left that at CarX the next day and got it taken care of as well. Would definitely come back if/when we need service on either of our vehicles.
A truly pleasant experience! I needed new brake pads and rotors and the team at Car-X in West Lafayette was responsive, quick, and a pleasure to work with. Highly recommend this place as their customer service is top notch!
On Thursday night, my windshield wipers would not work, so I called a variety of mechanics on Friday morning to get it inspected, and hopefully fixed, as I was driving across the country on Monday morning. They were able to diagnose the problem within a single business day (broken windshield wiper motor). They were up front about the options for fixing it, either using a second market part or ordering the part from the dealer, and were very clear and honest about the plusses/minuses of each. Then, they were able to have my car fixed by the next day, and the cost seemed pretty reasonable. They were able to diagnose, get the needed part, and repair my car in 25 hours, remarkably fast compared to the other mechanics I called, who weren't even going to be able to look at my car for another 4 days.
Dropped our daughter off at Purdue and started back to Louisville ky at around 4pm. Car started acting up we pulled it into car x they came out and looked...in 10 min they had it up on a lift and found the issue. We were back on the road @ 4:35 amazing. Manage was awesome and service tech explaind the issue in terms I could understand. My daughter will be coming her for her car work. THANK YOU SO MUCH!
Technically I didn't actually get serviced, but I needed a very complex job involving the timing chains and tensioners, easily hours of labors and well over $1000 in labor and parts.My appointment was actually called off when the employees were open and honest with me saying how they were not comfortable performing this job due to the incredible amount of time and complexity required. I'll go somewhere else because I still need work done, but I greatly appreciate the humility and honesty, especially when over a grand in on the line.They also explained the parts and purposes really well and honestly, so even though I never used them for more than diagnostics, I feel they're honest and good.
I have been coming here for over 10 years. Consistently excellent in service and good prices.
Wife had a flat and the other place close to where she was (I'll be nice and not mention), said they couldn't work us in. I'm thinking, its kind of an emergency as she was stuck at work and we live 30 minutes away, but thankfully I found Car-X who got it taken immediately. Now that is service!
Kegan at the front desk was absolutely amazing . My car had major issues with a part falling off in the middle of a road trip and he saved the day. Wonderful customer service, top notch!
These guys really helped me out when my breaks went out coming off the highway. It was a really scary experience and they explained everything awesomely and they really did give me the best price around for it. Plus the turn around was so quick. Keegan and team were professional from start to finish. Iâm not from town, and didnât know where to go but now I found my car place. Definitely give them a shot. I tried a lot of other places that didnât treat me as great as these guys.
Minutes before the shop closed, I called and explained I got a flat tire. They told me to still come on in and waited for me. They are super helpful and kind! Great service!
Car x is the greatest. We have had great service. You rock guys. Keep up the great work.
*Edit 2020*Great customer care. Was a bit late to my appointment due to forgetting about time change, but they still serviced my car within a reasonable amount of time even while caring for multiple other customers.
Amazing car repair shop. Because Chris Keegan and every single individual working here's so skilled and loves their job and knows their trade!!!! They always take amazing care of me as a person and also of the car. I feel comfortable trusting their quotes. They even have honest conversations with you! Somehow Chris remembered all the details of our conversation from 3months ago - the very first time I took my car there!
Trust-able store. I used here for any car issues, since the previous owner of my car recommended. The costs seem to be highly reasonable, and I've received helpful comments for car maintenance. So far, very satisfying and recommendable.
What a great shop. While traveling my car had issues. I showed up on a saturday before they even opened. Spoke with the asst. Manager about my situation. I told him i was traveling with my daughter who has health issues and my car over heated. He took my car right in.Checked it out thourly for 90 minutes. It was a faulty dial not over heating engine. We were relieved and they took no money for the time spent on my car. What a great shop. Super customer service.
Highly recommended. I had an issue with my cars fuel line because of which it had to be towed from the middle of the road. I got it towed directly to their shop, kept it overnight and it was fixed soon. They were very professional in their service and charged me reasonably. They also complementarily checked my brakes and diagnosed the problem.
In town from Kansas stranded because my car is acting up. Bad. How do I get home. No idea. Stressed beyond belief. Stopped at 6 car shops in town each one tells me they cant get me in till next week.... how do I get home.... what do I do ... these guys tell me they will try to get me in and taken care of. Find out something is loose. Fixed it..... yay! They figured out how to get me home safely! Best guys ever! Thank you for dealing with me and my rambunctious children in your lobby.
I have taken all of our family cars there for both routine and emergency service for well over 10 years. I have never had a bad experience. During routine service, Car-X will advise of any other issues found or items that I may want to consider for future service. After dropping a car off for non-routine service, they will troubleshoot & inspect the vehicle then call to advise cost and time to repair. On multiple occasions I have even swapped cars with my children so that we can have their car serviced by Car-X in West Lafayette instead of an out of town garage. Their service is efficient, trustworthy and fairly priced. I highly recommend them. Keegan and Heather always have a good helpful attitude and good answers to any questions!
I have taken multiple vehicles here for the last couple years. Theyâve been very helpful. My mechanical abilities are not extensive but I do change my own plugs and have swapped out wiper blade motors before. Car-X has been good to me in affordability and diagnostics. I highly recommend them for brake services.
This place has super helpful and honest folks. The fact that it is on my way from home to work helps. When my battery was acting fidgety and I had a long drive coming up, Kegan did a quick and thorough job changing the battery and also checked and inflated the tires.
