Quick service, installed four new tires in several hours. The waiting area could be spruced up a bit. Not even any tire advertising to look at. There was Weather on the TV though. They could use a bit more comfortable seating, coffee machine, a bit warmer when it's cold out. But that's how they can offer lower prices than the major garages.
As a female, I have experienced some mechanics that have told me something was broken that wasnât and I have been quoted crazy high repair costs. as if I am to dumb to even google the standard cost range for the repair in my area and what my car should be doing wrong/sound like, when in need of this repair.I am constantly impressed with the customer service at this CarX! I had a loud clunk when I hit a tiny bump or ice covered roadâ¦. Right away they saw the heat shield was wedged up in the wrong spot.I was quoted $30 to fix the heat shield that was stuck up inside the car. They fixed the broken shield and then kept trying to fix and find the clunking. They spent two hours tightening up bolts and checking the car over. They explained the problem and the cost. There was no pressure to get it fixed by them. I didnât set up a time to get it fixed there. Despite not scheduling with them today, they still didnât charge me for fixing the heat shield!I canât even explain how much I appreciate not having to call someone out for being shady⦠I have never felt taken advantage of at this Car-X. Or even had to question the validity or price quote given to me. Definitely get your car fixed here. Especially, if youâre a female. I went home and called back and scheduled the repair.
Dave, the Manager there on Odana Rd.Is very accommodating to help.And other Car Techs are very good-!
Car X is local and always reliable. Iâve been here to service my vehicle in the past and was always impressed by the customer service. Today is a perfect example. I had a rusted license plate bolts and needed to replace the license plate. Despite my efforts, Wd-40, vinegar etc. I explained my frustration to Justin. Justin grabbed some additional tools I didnât have and was able to loosen the bolt with ease.Despite having people show up while helping me he acknowledged each of them and explained he would be with them shortly. Itâs not easy to be the only one managing the desk while customers keep showing up.Thank you Justin for helping me and showing me a few tricks to help remove stuck bolts in the future. I will definitely come back here again.
Dave one of my favorites is the funniest guy, heâs very good at dealing with inpatient customers like myself haha! Weâve all been to auto shops, there busy and the people here deal with it professionally. Bryan one of the main mechanics took a look at my busted window before the freezing cold hit, turns out it needed multiple parts I had no idea they showed me and explained the reasonable, extremely helpful. If your kind & patient willing to work with workers I bet youâll get a good price! We all know cars arenât cheap & fixin them ainât either.
Came in short notice for my Ford Edge for a wheel bearing that another shop messed up. We had some parts issues but these guys figured it all and got me back on the road quickly and frankly affordably. Highly recommend. Thanks!-Noah
no problem getting appointment time wanted. everyone was friendly and helpful. the price was excellent
CarX has been my goto mechanic for close to 6 years now. I love everything about them. Quick to schedule, responsive, informative, and have been able to resolve every mechanical issue I've had on every vehicle! Highly recommend.
Staff is very friendly and accommodating. They took time to physically show me what the problem was with my vehicle. They always get any work done efficiently and in a timely manner. Highly recommend!
I have used this Car-X location for several years with two different vehicles. They have always done excellent work and I trust their recommendations. On this recent visit, I asked Dave to address a continuous issue I've had with tire pressure on my older car. Dave gave me a free tire pressure gauge as well as advice on looking regularly at my tire pressure, what to measure, and why I might need to visit them again to review tire pressure. Over several years and two cars, I really trust these guys because they've kept my cars in working order for a very reasonable price.
Good prices and super helpful service. I was late picking up my car at the end of the day so Lars stayed an extra 15 minutes after closing to make sure I could pick it up when I needed it. Always friendly and have never tried to jerk me around when it comes to work I need done.
If you live within 25 miles of the Odana Rd. Car-X it would be worth going there if you have ANY type of car care need. I bought and had tires mounted there and got a good deal and great service. Been there before and will keep going back.
Two words, PHENOMENAL SERVICE. This business is by far one of the best that I have ever dealt with when in need of auto service. They are very polite, courteous, and also clearly involved with their customers on a personal level. The service is also top notch. My alignment was perfect. They came back into the waiting area to speak with me multiple times to ensure that I was getting exactly what I wanted. I'm upset that I cannot give this place a higher rating. 15/10 would recommend to anyone in need of auto service.
