Had a check engine light on. Was having issues with my exhaust for a while. Jason was able to finally get the pipe welded together. Overall good experience.
Jason is a wonderful person who truly cares about helping people. I highly recommend this location to anyone seeking auto care! They will take care of you!
Update: It took 12 days for corporate to refund a biling error. It was refunded. The actual service at this location is good so now that i am made whole, i will update the rate from 1 star (corporate refund) to 5 star for quickly replacing a spare tire. ****Was charged $220.99 for service that was not done on vehicle, it was only supposed to be quoted for: differential service and fluid on October 11, 2022. It was supposed to be refunded. It is Oct 19, 2023 and is still not refunded. Was told corporate handles refunds. The shop replaced a spare tire (good service). The extra charge for service not performed (bad service).
Even though i showed up a couple minutes after close kyle was able to get me my vehicle and it was driving smooth. Very professional and very courteous
Scheduled my appointment with Bo! They got me in and out quickly. They didnât leave greasy fingerprints all over my door panel. Advised me of some upcoming mainland and the cost. Super easy, quick and professional! We will be back again!
We called the day before our service and scheduled an appointment. The gentleman we spoke to was extremely kind and walked us through the process. When we arrived to the scheduled appointments the men inside were so nice and friendly. They had us in an out quicker than we expected. Really phenomenal service. Thank you Tech âB.Kentâ and the Manager Roy Scott for being really great. Will be coming back everytime.
JASON is a very kind & respectful he got me in gave a discount on an oil change thruogh a mail in rebate & checked my brakes for & gave me a quote for my next visit! Bo also checked my prices git me in & out the work was done fast & accurately, Thanks Bo, Jason & Richie!
First time using there service on 11th street, wonderful service, everyone was pleasant and answered all your question professionally as possible, the most amazing thing I am grateful for was their honesty and truthfully about the problem with my car, it is very hard to come by that lately, so my first time was very well appreciated. Thank you and your well organized trained staff.
This place came through in a big way! My niece and I were on a Route 66 road trip when we had a flat. They didnât have the tire we needed, so they called around, found one at another company, had it delivered, changed the tire, and had us on our way in about an hour! Thank you so much for all the care and compassion you showed us!
On our way home to Oklahoma from Chicago we picked up a screw in our tire. We were so glad to find CarX and they were quick to get us fixed up and back on the road. Our tire was patched quickly and permanently! They were super friendly, too!
Excellent service! Told me what I needed and let me know every step of what's going on. Also very nice!
They are always so helpful and great people that work there too..
Vary professional one of the best auto shops in Springfield in my opinion. They get the job done no matter how big or small they were able to not only save me some money but time! I will be using there services exclusively from here on out and you should too!!
These guys are the best!! They don't bs and over charge like other places. So nice and professional. Came here after feeling weird about how much another place was trying to charge me only to have carx take a look and reassure me nothing was wrong. They even through in a free oil change!
Very easy to get an appointment. Service was done timely. Professional and friendly staff.
Prompt appointment time. Good advice was given regarding the type of oil to use. Excellent service. Would recommend to others.
I always come here for any needs! Even as simple as air in my tires! They have always done it free! Which is amazing! They have been nothing but kind to me! They are definitely all about there customers! You know mom and pop shops you go there because you get family friendly service! Well that is exactly what you get here!
In Spingfeild for the weekend. Found out the alternator was going out. Found Car-X and the 2 guys working there went far beyond regular duty of fixing our vehicle. Stayed beyond time to close to fix it to make sure we could be on our way Monday!!Thank you so much. Great place and workers.
I called about oil change and explained everything to me and said to come on in and they would get right to it. They are very professional at there job and knowledge.
Car X has always been great. FYI They have new management now. As soon as i called, Bo (the current management) got me in for oil change and new wipers right then. So convenient! He made it clear to me what service i was receiving and the cost i would be paying before i paid. I may've paid a couple dollars extra compared to Wal-Mart but so worth it. In exchange for trust, convenience, a healthy vehicle & still affordable! 😁The only downside is no more TV in the waiting room & my daughter is "driving" me nuts! No pun intended! &&& they dnt have a changing table. But we made do... 💖
I have had an amazing experience with car x would recommend them to anyone service was great price was right.
Bo and his staff were amazing! I purchased a car and just after delivery it would not start. After getting a jump I called Car-X and Bo was understanding of my plight, had me come right over, got me in and out quickly. Took excellent care of my daughter's new car, I couldn't be happier! We will bring our vehicles here from now on!
I took in a tire for repair. The staff met me at the door an quickly looked at the tire. It was fixed perfectly and quickly while I waited. I highly recommend Car-X and I will use them for all my tire needs in the future!
Had some warped rotors replaced, and brakes replaced. Friendly, no nonsense, sincere attitudes is what I experienced from a general manager and one other employee. I will definitely be coming back here when needed. Trusting atmosphere, I talked to Samuel the general manager, explained to me how he worked his way up from the bottom. Excellent first time impression for me!!! Great job CarX!!!! Plus easy access to parking lot, good location for Springfield
I stopped at this auto shop on the way to work one day to get a plug in my tire. Never heard of the business name before so i didn't know what to expect really. When I entered I was greeted by a guy named Sam, he was truly a pleasure to do business with. Since I was treated so well, I asked him for a quote on four cooper stt pro tires. All it took was two days, and my tires were mounted and look fantastic. I told Sam that I had such a great experience that I am going to tell all my friends, family, and co workers about how great the customer service, how quick they worked, and the low prices were to me.I will definitely come back again if needed, and i will be requesting to speak with Sam!Thanks Sam and Car-X
Great place. Been using their online coupon for $20 oil change... And been going there and there alone since December. The guy at the front desk is cool.
Chuck took great care of my wifeâs Jeep! Sam and the guys did a wonderful job getting her in and out. Wonderful service
The guy at the front desk Chuck was super awesome and helpful. Very nice, professional and friendly. I love coming to Car-X, they never push their extra services on you if thatâs not what you came for.
Chuck and Sam are some awesome guys and helped me out of a jam. Some awesome caring guys in this place that I definitely would do business with again! Thanks for helping this girl from Decatur!
I 100% recommend Car-X to anyone looking to get work done or even just an oil change on their car! Sam did an amazing job! He took the time to make sure everything was okay and done correctly with my car. Not only was he super nice and helpful, my car was done fast! I will be coming back again!!
